How Can We Help?
Our support team is here to assist you with any questions or issues you may have.
Frequently Asked Questions
How long does it take to complete a project?
Turnaround times vary by service. Thumbnails typically take 24-48 hours, while video editing can take 3-7 days depending on complexity.
Do you offer revisions?
Yes! All our packages include revisions. The number of revisions depends on your chosen plan, with our Professional plan offering unlimited revisions.
What file formats do you deliver?
We deliver high-resolution files in industry-standard formats (PNG, JPG for images; MP4, MOV for videos). Source files are included in Professional and Enterprise plans.
Can I cancel or modify my order?
You can modify or cancel your order before we start working on it. Once work has begun, modifications are handled through our revision process.
Do you offer refunds?
We offer refunds on a case-by-case basis. If you're not satisfied with the final result after revisions, please contact our support team to discuss options.
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.
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